FAQ
How Do I Return My Order for an Exchange/Refund?
Returns policy: We offer a 30-day return window. Items must be unused, unworn and in their original, unopened sterile packaging. If the sterile seal is broken we cannot accept the return unless the item is faulty. Once approved, refunds are issued to your original payment method, with the original shipping fee deducted from the refund.
How to return: Email enquiries@camdenbodyjewellery.co.uk with your order number and reason for return. Return postage is the customer's responsibility — send the item using Royal Mail 48 Tracked (or equivalent) to CBJ Returns, 23 Lilac Avenue, Sutton Coldfield, Birmingham, B74 3TH.
Orders & Purchases
How do I cancel or edit an order?
How do I cancel or edit an order?
We cannot cancel orders due to a change of mind. If you need to correct details such as the delivery address, contact us by email or live chat as soon as possible with your order number. We cannot guarantee changes once an order has been processed, which can happen within 24 hours of placement, or once the parcel is in transit.
How can I track my order?
How can I track my order?
Your shipping confirmation email contains a tracking number and a link to the courier’s website. You can also log in to your account, go to My Orders and open the tracking link for your order.
What if there is a problem with my order?
What if there is a problem with my order?
If there is an issue with your order, please contact our customer service team as soon as possible. You can reach us via email, phone, or through the contact form on our website. Provide your order number and a brief description of the problem so we can assist you quickly.
I didn’t receive all of my order?
I didn’t receive all of my order?
If part of your order is missing, please check the shipping confirmation email to see if the items were sent separately. If all items should have arrived together or if you have concerns, contact our customer service team with your order number. We’ll investigate and resolve the issue promptly.
Is your jewellery sterilised?
Is your jewellery sterilised?
Yes. Most of our piercing jewellery and earrings are made from implant-grade titanium and supplied in sterilised, sealed pouches for hygiene and safety.
Returns & Exchange
What is your returns policy?
What is your returns policy?
We offer a 30-day return window. For hygiene reasons, items must be unused, unworn and in their original, unopened sterile packaging. If the sterile seal is broken we cannot accept the return unless the item is faulty. Once approved, refunds are issued to your original payment method, with the original shipping fee deducted from the refund.
How do I initiate a return?
How do I initiate a return?
Email us at enquiries@camdenbodyjewellery.co.uk with your order number and the reason for return. Return postage is the customer’s responsibility — please send the item using Royal Mail 48 Tracked (or an equivalent tracked service) to: CBJ Returns, 23 Lilac Avenue, Sutton Coldfield, Birmingham, B74 3TH. We recommend insuring valuable items, as it is the buyer’s responsibility to ensure the return arrives undamaged.
Can I exchange an item instead of returning it?
Can I exchange an item instead of returning it?
Yes. Exchanges are available within the 30-day window for unopened, unworn items in their sealed sterile packaging. Contact us with your order number and the item you’d like instead and we’ll guide you through the process.
How long does it take to process my return or exchange?
How long does it take to process my return or exchange?
Once our returns department receives your item, refunds are typically processed within around 3 business days. Refunds are issued to your original payment method, or your exchange will be dispatched.
What should I do if my item is faulty or my order is incorrect?
What should I do if my item is faulty or my order is incorrect?
Contact us immediately at enquiries@camdenbodyjewellery.co.uk. For incorrect or faulty items we will take full responsibility and offer a replacement or full refund to your original payment method. Requests for incorrect or faulty items must be made within 30 days of receipt.
Shipping & Tracking
How long does shipping take?
How long does shipping take?
We ship within the United Kingdom only. Orders are usually dispatched within 24 hours (1 working day), though during busy periods dispatch can take up to 3 working days. Delivery is by 2nd Class, which typically takes 2-3 working days after dispatch.
Do you offer expedited shipping?
Do you offer expedited shipping?
We dispatch all orders by 2nd Class (typically 2-3 working days after dispatch). We don’t offer a separate guaranteed next-day or expedited service at this time. Orders over £40 qualify for free UK delivery; orders under £40 are charged a flat £2.95.
Can I change my shipping address after placing an order?
Can I change my shipping address after placing an order?
If your order hasn’t been dispatched yet, contact us as soon as possible and we’ll try to update the address. Once the postage label has been printed or the parcel is in transit, the address can’t be changed.
Do you offer free delivery?
Do you offer free delivery?
Yes. We offer free UK delivery on all orders over £40. Orders under £40 are charged a flat £2.95.
Do you ship internationally?
Do you ship internationally?
Not at this time. We currently ship within the United Kingdom only.